Oct 1, 2019 | Change, Leadership, SBlog, Team Dynamics
Looking for creative ways to recognize employees for a job well done? You’ve come to the right place! The other day I was in a local restaurant picking up a tea to drink. The employee seemed upset and flustered. She was upset that she didn’t have extra help. She...
Aug 1, 2019 | Customer Experience, SBlog
Client Promises So, what does making customer promises have to do with the great recession? Well… let me tell you …… Remember November From October 2007 to October 2008: GM’s stock hit a 60 year low Unemployment started to rise quickly,...
Jul 1, 2019 | Leadership, SBlog
Introspective Leadership Makes You A Better Leader What is the key to leading yourself and being a great leader? Don’t Google it – just tell me what is the first leadership quality or phrase that enters your mind. If you guessed self-awareness, you are right! Being...
Jun 1, 2019 | Change, SBlog, Strategy
You may not need a new strategy As a business leader, you know there are many important to-dos’ that you must accomplish each year: Budgeting across the organization Conducting performance reviews Key Performance Indicator (KPI)...
Apr 1, 2019 | Change, Culture, Process, SBlog
I’m a super advocate of visual communication. I hope by the time you finish this article, you are too! It’s true, visual learners do love a whiteboard. I’ve witnessed CEOs of Fortune 500 companies grab a marker and take off for the whiteboard to...
