Client Promises So, what does making customer promises have to do with the great recession? Well... let me tell you ...... Remember November From October 2007 to October 2008: GM’s stock hit a 60 year low Unemployment started to rise quickly, reaching 9% by June...
Our workforce is not ready and that makes collaboration more important than ever. We must rely and depend on each other’s knowledge to increase our organization’s knowledge. In other words, we must work together to LEARN from each other. We don’t need more training! We need to work with more people from a variety of backgrounds.
People want the first launch to be PERFECT so, they keep cycling around making small tweaks resulting in a delayed launch or worse, it doesn’t launch at all.
Is Fintech Apps like Acorns and Stash changing the game or is it just hype? We’ve got 4 Ways Community Banking and Credit Unions can Win Against Fintech Apps.
Don’t let your organization die by meeting. It’s time to re-imagine how meetings are held and what we all should expect when we attend meetings.
A brand promise is about you – the company. But customer promises, well those lead with the customer and speak their words. Customer promises are rooted in empathy and a focus on your customer’s emotions, experiences, and challenges. It’s the way to increase customer loyalty.
Taking time to reflect, leaders can question themselves and hold themselves accountable to being honest, operating with integrity, being transparent, and so on.
Recognizing and rewarding your employees doesn’t take as much time as you think. In fact, if you can flip your mindset, slow down, and invest in some low-cost ideas, I bet you can get started with rewarding someone right after you finish reading this blog post.
According to research, 95% of people say they are self-aware. That’s nearly everyone – shocking, right? Well, studies support that only 10 to 15% of people are ACTUALLY self-aware; which means we have a lot of internal work to do to raise our self-awareness and become a better leader.
At the heart of it, the strategy is your value proposition to the organization’s clearly defined customers or the people your organization serves. Strategy is not marketing. Marketing is the vehicle that helps to deliver your uniqueness to your customer.
The strategy is an organization’s value proposition, their go-to-market differentiator, this could be a solution that is better, faster, cheaper (price), or newer/unique. Strategy drives marketing, operational effectiveness, planning and more. But, how do you know if it’s time for a new strategy?