Improve Team Performance
Roles on a Working Team
Use the Roles of a Working Team as your guide to selecting the right team members. Every person brings a gift and talent to a working team but, the key to success is ensuring there are a variety of gifts and talents.
Team Charter
Use the Team Charter worksheet to harness the power of collective wisdom. This worksheet will help establish the boundaries of the team and set clear expectations of how you will achieve success together.
Customer Experience
Customer’s Point of View (CPV)
Designing a new customer experience begins with understanding the Customer’s Point of View. We’ve created a tool, originally inspired by Dave Grey, to help organization’s see and appreciate a different point of view. This the first step to improving the customer experience. You know what? You can use this with employees too! This worksheet helps you get into the mind of anyone your organization serves.
Persona Worksheet
Get clear on who you serve using our Persona Worksheet. Understanding your audience helps you develop compelling products and services designed with your ideal customer in mind. This worksheet will help you think through your customer’s biggest challenges and while appreciating their hopes and dreams.
Initiative Management
Initiatives Management Work Plan
Keeping an initiative or a project on track is critical to success. We’ve created a similar worksheet to get you started. Sure, there’s a bizillion online project management and task software but, sometimes it’s just easier to use a simple worksheet that helps build the right behavior before investing in expensive software.
Phases of a Project Tipsheet
Use the Phase of a Project Tipsheet before you kick off a project or initiative. This tipsheet will help you map out each phase of the project and get you thinking about the key milestones. This is a great way to set expectations with your working project team.
Concept to Completion
Use the Concept to Completion tipsheet, which takes you step-by-step from idea to planning to completion, resulting in finishing smaller projects faster. This tipsheet is ideal for volunteer-based organizations, committee work or organizations with limited resources.
Organization Assessments
Top Team Model Assessment
Ready to learn if your team is high or low performing?
Assess your team’s performance using the Top Team Model’s Team Assessment. You will receive your Team Performance Score and a follow-up action plan.
Take the Team Performance Assessment today.
