Nov 1, 2020 | Culture, Customer Experience, SBlog
Image by Valentin Tikhonov from Pixabay Hello? Is anybody out there? Just a sea of socially distanced people with their heads down looking at phones. Facebook, Twitter, Instagram, TikTok, and others are all reporting increase usage of their platforms since the...
Sep 1, 2020 | Culture, SBlog
Lauralee Hites Kayaking Ohiopyle, PA I never thought my recent trip would have anything to do with ways to improve your new hire’s experience but, I was wrong. Here’s about my recent new hire experience that became life or death! I wish I could say my life...
Jul 1, 2020 | Culture, Customer Experience, Leadership, SBlog
Image by Pixabay What do you get when you mix Krulak’s Law, company reputation, and investing in your frontline employees? A great experience cocktail. Let me explain….. I recently went on a rant about being the expert in your field to vent my frustration...
Jun 1, 2020 | Change, Culture, Process, SBlog, Strategy
Response, Recovery, Reimagination We’ve created a 3-part article series for mid-sized to large organizations to survive in the interim, endure the next 3 to 12 months and reimagination of their business strategy. Phase 1: Response, phase 2: Recovery, phase 3:...
May 15, 2020 | Change, Culture, Leadership, Process, SBlog, Strategy
Response, Recovery, Reimagination This is part 2, crisis recovery, of a 3-part article series designed for mid-sized to large organizations. The 3-part series will, firstly, help you respond to the initial impact on your business, secondly, endure the next 3 to 12...
Apr 1, 2020 | Change, Culture, SBlog, Team Dynamics
Working Remote Tips and Tricks Experts Weigh In On Remote Working I was on the phone with a client this week helping to train their team on the tools needed for remote working. They are a nonprofit that sees parents and children weekly to improve parenting...
