Jun 1, 2022 | Change, Culture, Customer Experience, Leadership, Process, SBlog, Strategy
If there is a word that gets overused in the business world it’s strategy. So, what is business strategy? What are the types of business strategies that can be deployed? How’s it different than a strategic plan? We are talking about it all. It can be...
Nov 1, 2020 | Culture, Customer Experience, SBlog
Image by Valentin Tikhonov from Pixabay Hello? Is anybody out there? Just a sea of socially distanced people with their heads down looking at phones. Facebook, Twitter, Instagram, TikTok, and others are all reporting increase usage of their platforms since the...
Jul 1, 2020 | Culture, Customer Experience, Leadership, SBlog
Photo Credit: Pixabay What do you get when you mix Krulak’s Law, company reputation, and investing in your frontline employees? A great experience cocktail. Let me explain….. I recently went on a rant about being the expert in your field to vent my...
Nov 1, 2019 | Customer Experience, Process, SBlog, Strategy
Are Fintech Apps a Game Changer Or Is It Just Hype? In this article, we question if fintech apps like Acorns and Stash are changing the game or if it’s just hype. Then, offer 4 Ways Community Banking and Credit Unions can Win Against Fintech Apps. In 2018, about 61...
Aug 1, 2019 | Customer Experience, SBlog
Photo Credit: Canva ProClient Promises So, what does making customer promises have to do with the great recession? Well… let me tell you …… Remember November From October 2007 to October 2008: GM’s stock hita 60 year low Unemploymentstartedto rise...
