Oct 2, 2019 | Customer Experience, Process, SBlog, Strategy
Are Fintech Apps a Game Changer Or Is It Just Hype? In this article, we question if fintech apps like Acorns and Stash are changing the game or if it’s just hype. Then, offer 4 Ways Community Banking and Credit Unions can Win Against Fintech Apps. In 2018, about 61...
Jul 16, 2019 | Culture, SBlog, Team Dynamics
Claim your title as the Most Effective Meeting Holder Ever S.T.O.P Terrible Meetings Before They Start! Lets be honest, when was the last time you said “WOW! That was a FANTASTIC meeting!” Or should I say have you ever said that? Unfortunately, too many of...
Jul 9, 2019 | Customer Experience, Featured, SBlog
Client Promises So, what does making customer promises have to do with the great recession? Well… let me tell you …… Remember November From October 2007 to October 2008: GM’s stock hit a 60 year low Unemployment started to rise quickly,...
Jun 25, 2019 | Leadership, SBlog, Team Dynamics
Most of us have been there at some point in our career and if you haven’t, then you have not been working long enough. It is only after the interview, beyond the ‘get to know you’ and way past the team introductions that we discover we are working for an...
Jun 11, 2019 | Change, Leadership, SBlog, Team Dynamics
The other day I was in a local restaurant picking up a tea to drink. The employee seemed upset and flustered. She was upset that she didn’t have extra help. She went on to tell me that she was running the front-line all by herself and that her boss was upset that the...
May 28, 2019 | Leadership, SBlog
Introspection Makes You A Better Leader What is the key to leading yourself and being a great leader? Don’t Google it – just tell me what is the first leadership quality or phrase that enters your mind. If you guessed self-awareness, you are right! Being self-aware...
